Pinook USA is a wholesale company that sells high quality muscle stimulating machines, and other massage related products through various retailers. Each vendor is a private owner of his business, and therefore has different refund policies.

In this regard please contact your vendor directly in regards to vendor’s policies. Unless the product was purchased DIRECTLY from pinookusa.com, we are not authorized to issue a refund on  behalf of vendors.

ALL RETURNS REQUIRE THE FOLLOWING:

• Detailed reasons for return
• Original packaging with all accessories, manuals and invoice
• Original name, address, e-mail and phone number on order
• Date of purchase